Streamlined Medical Care!
SF Life Line is a non-profit organization comprised of EMTs, Emergency Responders, & volunteers.
Based on a streamlined product called “Vial of Life”, Life Line’s team strives to provide the medical information of patients to first responders & EMTs.
“Vial of Life” is a stand-alone product, & “Lifeline” is striving to digitize this process.
Role
UX Research, Design, Product Design, Branding
Team Members
Product Leads/ Managers: TBD, Janice Tam, Francis Li
UX/UI Designers: Janice Tam, Cory Ishii, Bai Pai, Erika Lambe, Mabel F., Tyler Matsunami, Drew del Rosario, Emil de Guzman, Michael
Engineers/Developers: Francis Li, Edward, John Dunning,
Tools
Figma, Github, Slack, Mirro Boards
Duration
October 2023-present
Original Concept
Medical information that’s easy to access to First Responders & EMTs has helped them deliver timely care to their patients. Every second counts.
Re-Vamped Concept
Stakeholders from SF Life Line came to pitch their ideas at one of Code for SF’s meetings. The highlights for the presentation are intriguing.
Patient Audience
SF Life Line has a specific target audience.
The majority of the patients are Elderly Asian residents living in SF Chinatown.
They reside in low-income housing in the area.
Mostly are monolingual. Mainly speak Cantonese/Mandarin, Russian, & Spanish.
The distribution of medical information has been a great way to ensure timely patient care. We found some organizations who are currently doing the same.
Vial of Life
My IHR
Medic Alert Foundation
eka care
Medical ID app
Apple Health ID
Samsung Health ID
Google’s Personal Safety App
Google’s Personal Safety app on all of Google’s & Android’s mobile devices. The app helps you prepare and react in an emergency by quickly connecting you with the help and information you need.
Similar Products
Vial of life contains medical patient information in a laminated form that lives on the outside & inside of their refrigerator.
My IHR provides medical ID bracelets for patients & individuals with certain life-threatening medical conditions. The IDs contain their condition(s), medications, allergies list, contacts, & insurance.
The IDs can be on their mobile device as well.
The MedicAlert Foundation is California-based a non-profit founded in 1956. It maintains a database of members' medical information that available to medical authorities in the event of a medical emergency.
eka care is an Indian start-up that aims to digitize the health records of Indian patients. They launched their app & hope to create a more seamless experience.
Medical ID is an app that offers access to medical data from the lock screen. The profiles created are accessible through the lock screen as well. Profiles offer instant access to vital medical info for EMS. Users can also share their locations & find nearby hospitals.
Apple’s iOS Health ID aids first responders access patient’s medical information from the Lock screen, without the passcode.
Samsung Health ID is more of a fitness tracking app that also stores medical information. Users can make emergency calls or contact loved ones directly from the lock screen as well.
Life Line’s Distribution Day
Distribution Day took place on November 28, 2023.
These were the steps that the SF Line members used to create the resident’s cards containing their medical information.
Member groups featured an EMT, a volunteer, & a translator.
It was enlightening to find the various results & perspectives from the members as well as the residents.
Summary of Procedure
Journey Map
The pages above are the classic Life Line information form.
The left page is the patient form that they fill out on Distribution Days. The right page describes possible & potential symptoms the patients may be experincing.
After comparing notes & testimonies from members , we were able to find common themes & needs that our users experienced during Distribution Day.
These themes included, hesitancy & trust issues among residents & Life Line members & its purpose, difficulties obtaining patient info, communication barriers, & lots of preparations.
SF Life Line’s Promotions
This is an existing promo form that the original SF Life Line team designed.
The promo features both English & Mandarin translations.
User Research
We created a Github repository to document our research findings.
I created a project overview page based on our findings.
In our Github repository, we created a kanban board to document & track the various points that could potentially be used for user stories.
The points were based on our findings from our most recent Distribution Day.
Target Audience
On 12/13/2023, we determined various target audiences for our app.
1)-The SF Life Line team admin.
They create accounts for first responders, create and edit patient profiles, read the patient profile, translations.
3)-3rd target audience: SF's First responders.
Read the patient profile, translation, Reach out to the lifeline team.
2)-2nd target audience: The -SF Life Line team volunteer.
They create and edit patient profiles, read the patient profile, translation.
4)-4th target audience: Community Members.
Reach out to the lifeline team.
